TERMS AND CONDITIONS

All items sold on our website are new and covered by statutory warranty of 24 months, the prices quoted are inclusive of VAT.

By placing an order according to the various methods provided in the Site, the Customer declares to have taken vision of all the indications supplied during the purchase procedure and accept the general conditions of sale and payment.

GENERAL CONDITIONS OF SALE

OWNERSHIP OF THE SITE

The internet site www.novutensileria.it it is owned by Novutensileria S. r.l.s. with registered office in Via Regina Elena, 74, 72021 Francavilla Fontana (BR) (P. IVA 02487680742), and is aimed at the sale of online products.

THE APPLICABLE LEGISLATION

The purchase and sale of products and services by electronic means is governed by the D. Lgs. 6 September 2005 no. 206 (Consumer Code) in respect of distance selling to consumers, and from the D. Lgs. 9 April 2003 no. 70 in the matter of electronic commerce.

The sale and purchase agreement entered into between the Customer and NOVUTENSILERIA will be governed by and interpreted in accordance with Italian Law.

For any dispute arising from the contract of sale governed by these General Conditions of Sale or connected with it, the jurisdiction will be identified according to the type of customer, in fact, in the case of the "customer/consumer" the exclusive jurisdiction will be that of the residence of the customer, while in the case of the customer is not a consumer, to settle any dispute arising from the commercial relationships arising from online sales will be EXCLUSIVELY the jurisdiction of the CIVIL COURT OF BRINDISI, without, however, prejudice to different binding provisions of the law.

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

By placing an order according to the various methods provided in the Site, the Customer declares to have taken vision of all the indications supplied during the purchase procedure and accept the general conditions of sale and payment transcribed below.

The present general conditions of sale, along with the conditions regarding the mode of delivery and payment of goods, are an integral part of the contract concluded between the Customer and NOVUTENSILERIA.

Therefore, we invite you to read carefully the present general conditions of sale, print or otherwise retain a copy.

How to PURCHASE

The Customer can buy the products visible at the address www.novutensileria.it demonstrated in the homepage of the Site within the respective sections by product category, as described in the relative informative cards.

In the time of the purchase, the Customer has the possibility to choose the mode of delivery and Payment for the product they prefer.

The acceptance of the order by NOVUTENSILERIA is confirmed by sending a confirmation email to the email address communicated by the Customer at the time of registration to the Site.

NOVUTENSILERIA reserves the right, in its sole discretion, not to accept the order.

Is excluded any right of Customer to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and/or things, provokes to you from the lacked acceptance, also partial, of an order.

The Customer undertakes to verify the correctness of the data in the order confirmation email and immediately notify NOVUTENSILERIA any errors or omissions.

The order confirmation email contains the following data:

Number and date of the order

Product/s, quantity, price

The type of payment choice

The cost of the Transport

Amount total order

The technical information of the products included in the site NOVUTENSILERIA faithfully reproduce those of the manufacturers of the assets inserted in our catalogue. NOVUTENSILERIA, therefore, reserves the right to change/adapt the technical information of products to match those provided by the manufacturers without any prior notice.

It is understood that the image accompanying the descriptive card of a product may not be perfectly representative of its characteristics, and differ for color, dimensions, products present accessories in figure. All support information for purchase are intended as simple generic informative material, not referable to the real characteristics of every single product.

PRICES

The selling prices of the products published on the Site are inclusive of VAT and any eco-contributions additional. The prices on this site may vary from those found on other sales platforms where we are present as sellers.

THE RIGHT OF WITHDRAWAL

- Sales of products via the Internet are regulated in articles 50 to 68 ("distance contracts") of Legislative Decree 206/2005 (the Consumer Code). This legislation provides for the consumer the right to withdraw from the contract or the contract proposals, guaranteeing the right to return the product purchased and to obtain reimbursement of the expenditure incurred.

The right of withdrawal can not be exercised if the product is not intact, or to one of the following cases:

• in the absence of the original packaging
• in the absence of integral elements of the product (accessories, cables, manuals, etc.);
• for damage to the product.

The right of withdrawal is reserved exclusively for consumers (individuals who purchase goods for purposes not related to his professional activity, trade or business), and may not be exercised by legal persons and physical persons who act for scopes of a professional activity.

The costs of returning the product are borne by the Customer. MAKE A PRODUCT THAT IS SIMPLE AND FAST!

REPLACEMENT OF THE PRODUCT DAMAGED OR NON-COMPLIANT

If you have received an object that is not working or not conforming to how much orderly you will not have to worry about anything, just contact us within 8 days from the receipt of goods and we will take care of everything, from pickup of the parcel by the courier return.

You will just have to wait for the technical time of the operation can vary from 3 working days to 10 business days according to area of residence and the size of the package.

Are not included in the free replacement errors due to the sizes of incorrect clothing or footwear, in this case the costs of shipping and return of materials are the responsibility of the customer.

Procedures AND deadlines FOR EXERCISING The RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, you must inform Novutensileria, within 14 working days from receipt of the goods, the intention to withdraw from the contract with the following procedure:

Send an e-mail to the following address:

ordini@novutensileria.it

Within three working days from the receipt of notice of withdrawal, Novutensileria will send to the Customer, to the email address indicated in the order or in the request for withdrawal, the Return Authorization Number that identifies the practice.

Within 8 working days from receipt of the Return Authorization Number, Customer will ship to:

Novutensileria S. r.l.s.

Via Regina Elena, 74

72021 – Francavilla Fontana - BR

the product carefully packed in original packaging and complete with all accessories, instruction manuals and everything in origin content, indicating on the package the Return Authorization Number we assigned.

To the receipt and control of the product we will refund within 14 days, are excluded from the refund the costs of return shipment of the material.

SHIPPING

The products are usually available in stock ready for delivery, the couriers SDA and DHL, we guarantee shipment in 24/48h, in the case of a product temporarily sold out the customer will be notified promptly via e-mail and may cancel the order or wait for the restocking of the product (6/8 days).

The Novutensileria Srls does not assume responsibility for shipments that arrive later than the scheduled dates due to problems not caused by the company itself.

At the time of delivery of the goods by the Courier, the Customer is required to check:

• the number of packages delivered corresponds to what indicated in the accompanying document of the Courier;
• that the packaging is intact, not damaged, nor wet or altered.

In the presence of one of these cases, the customer must sign subject to control.

Once signed the transport document of the Courier, the Customer cannot oppose any dispute about the quantity and quality of what was received.

We offer the possibility of collection of the ordered products at the Ns. located in Via Regina Elena, 74 – 72021 – Francavilla Fontana – BR

Our shipments are by express courier, the management of the order is extremely fast.

To dispatch, you will be sent an email containing the Tracking code necessary to track the shipment.

The delivery time is usually 24/48 hours, to the islands, the waiting time is at least 3 days.

SHIPMENTS IN EUROPE: For shipments to Europe the cost of shipping is calculated during the checkout procedure. Simply enter your details of residence to know the cost of shipping with express courier DHL.

Are accepted as methods of payment PayPal - credit Card - Bank Transfer, cash on delivery.

INTERNATIONAL SHIPPING: We ship all over the world, to know the shipping cost to your country of residence, please contact us.

TRACEABILITY: each order is assigned a Tracking Number necessary to track and trace the shipment.

In the email sent confirming the shipment are present in the code and the link for the direct monitoring of the shipment by our courier SDA or DHL.

It may take some hours from the receipt of the email to see the tracking of the package online.

PAYMENTS AND BILLING:

All items sold on our website are new and covered by statutory warranty of 24 months, the prices quoted are inclusive of VAT.

To request the invoice you must specify the data at the time of purchase before making payment, otherwise the purchased items will be shipped with an attached fee and tax will not be able to request an invoice.

Payments must be made within 5 days days, beyond the time limit of payment, the order will be cancelled.

For payments through bank transfer, the shipping will be only credited to our account, usually in 2 days days.

To send payments:

BENEFICIARY: Novutensileria S. r.l.s.

IBAN: IT19G0200879191000104632793

In the payment description please enter the number identifier of the order.

The timing of the transfers may vary, depending on banking institutions, and currency.

We accept credit Card payments for all orders placed on the site, to protect your security and privacy at no time Novutensileria come into possession of credit card data, all transactions take place on external servers sure of our operators Paypal

We accept payment via PayPal, you can pay using your account or use any credit card without being registered with the service.

The Novutensileria S. r.l.s. reserves the right to modify, at any time and unilaterally the general sales conditions, without prior notice. It will be the responsibility of the customer (consumer/professions) verify at the time of placing the order, the same that will be valid between the parties.

PRIVACY

Thanks for dedicating a few minutes to consult this section of our Web site. Your privacy is very important to NOVUTENSILERIA and, to protect it better, we give you these notes where you will find information on the type of information collected online and the various possibilities you have to workover in the collection and use of such information in the site.

This is an informative that is rendered also pursuant to art.13 of the D. Lgs. n° 196/2003 of the Code regarding protection of personal data to those who interact with Web services NOVUTENSILERIA , accessible telematically from the address: http://www.novutensileria.it corresponding to the starting page of the official website of NOVUTENSILERIA .

The informative report is rendered only for the site owned by NOVUTENSILERIA and not also for other sites Web eventually consulted by the user through links.

The informative is inspired also to the Recommendation no. 2/2001 that the european authorities for the protection of personal data, reunited in the Group instituted from the art.29 of European Directive N° 95/46/CE, have adopted on 17 may 2001 to identify some minimum requirements for collecting personal data online and, in particular, the methods , times and nature of the information that data controllers must supply users when the latter connect to web pages, regardless of the connection purposes.

THE HOLDER OF THE TREATMENT

Following consultation of this site may be processed data on persons identified or identifiable. The holder of data processing is the NOVUTENSILERIA srls, with registered office in Via Regina Elena, 74 – 72021 Francavilla Fontana - BR - P. IVA. 02487680742.

The responsible of the treatment is Gabriella Attanasi (cod. fisc. TTNGRL69R42D761P) domiciled for the engagement at the headquarters of Via Regina Elena, 74 – 72021 Francavilla Fontana - BR.

PLACE OF DATA PROCESSING

The treatments connected to Web services of this website take place at the offices of NOVUTENSILERIA and are only handled by technical staff in charge of processing or by any possible persons in charge of occasional maintenance operations. No data deriving from the web service is communicated or disseminated. The personal data provided by users who request dispatch of informative material (as newsletter, etc.) are used only to perform the service or provision requested.

TYPES OF DATA PROCESSED

Navigation data The computer systems and software procedures used to operate this website acquire, during their normal exercise, some personal data whose transmission is implicit in the communication protocols of the Internet.

This information is not collected to be associated to identified interested parties, but that for their same nature could, through processing and associations with data held from third, allow to identify users. In this category of data includes IP addresses or domain names of computers used by users who connect to the site, addresses in URI notation (Uniform Resource Identifier) of requested resources, time of request, the method used in submitting the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc..) and other parameters regarding the operating system and the computer environment of the user.

These data are used only to obtain anonymous statistical information on site usage and to check its correct functioning. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site only at the request of the authorities in charge of supervision.

Data provided voluntarily by the user

The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this website entails the subsequent acquisition of the sender's address, necessary to respond to requests, and of any other personal data inserted in the missive.

COOKIES

No personal data of users is purposely acquired by the website. We do not use cookies to transmit information of character staff, nor are used c.d. any type of persistent cookies, or systems for tracking users. The use of c.d. session cookies (which are not memorized in persistent way on the user's computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server) necessary to consent the secure exploration and efficient site. The c.d. session cookies used in this site avoid recourse to other it techniques potentially prejudicial for the confidentiality of users ' browsing and do not allow acquisition of personal data identifying the user.

OPTIONAL PROVISION OF DATA

Excepting for that specified for navigation data, the user is free to provide personal data contained in the request forms to NOVUTENSILERIA or however indicated in contacts to request the dispatching of informative material or other communications. Their missed conferment can involve the impossibility to obtain what required.

PART RESERVED FOR MINORS

No person under the age of 18 years, without the prior consent of a parent or guardian, may send information to this website, nor can he make purchases or other legal acts on this site without such consent, unless this is not allowed by the regulations in force.

METHOD OF TREATMENT

The personal data are processed with automated instruments for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorized access.

RIGHTS OF THE INTERESTED PARTIES

The subjects whose personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to know its content and origin, verify its accuracy or request its integration or updating, or correction (art.7 of the D. Lgs. n° 196/2003). Pursuant to the same article one has the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and oppose any case, for legitimate reasons, to their treatment. Whoever should have doubts regarding compliance with the policy for the protection of the privacy adopted by NOVUTENSILERIA, its application, the accuracy of your personal data or the use of the information collected can contact us by e-mail to the address info@novutensileria.it.